Privacy Policy

Last Updated: November 3, 2025

1. Introduction

Study Subspace ("we," "our," or "us") provides an AI-powered learning platform designed to help students from Grade 5 to University level master their subject content through personalized quizzes and practice materials.

By using Study Subspace, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, username, password, phone number (optional), date of birth, and grade/education level
• Profile Information: User preferences, study goals, subject interests, and learning settings
• Parent/Guardian Information: If you are a minor, we may collect parent or guardian contact information for verification purposes
• Payment Information: Credit card details, billing address, and transaction history (processed through secure third-party payment processors)

2.2 Usage and Learning Data

• Quiz Performance: Answers to quiz questions, scores, completion times, and progress tracking
• Learning Analytics: Topics studied, difficulty levels selected, study patterns, and time spent on the app
• Saved Content: Quizzes saved for offline access, bookmarked materials, and custom study sets
• AI Interaction Data: Questions posed to the AI, quiz generation requests, and feedback provided

2.3 Technical and Device Information

• Device Information: Device type, operating system, device identifiers, mobile network information
• Usage Data: App features accessed, session duration, click patterns, and navigation paths
• Location Data: Approximate location based on IP address (not precise GPS location)
• Log Data: IP address, browser type, access times, pages viewed, and crash reports

2.4 Information from Third Parties

• Authentication services (if you sign in with Google, Apple, Facebook, etc.)
• Analytics providers and service partners
• Payment processors for subscription management

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Provide and Improve Our Services

• Generate personalized AI-powered quizzes based on your learning needs
• Track your learning progress and provide performance feedback
• Enable offline access to saved quizzes and study materials
• Customize the learning experience based on your preferences and behavior
• Improve our AI algorithms and quiz quality
• Develop new features and enhance existing functionality

3.2 Communication

• Send you service-related notifications and updates
• Respond to your inquiries and support requests
• Send educational tips, study reminders, and motivational messages (with your consent)
• Notify you about changes to our services or policies

3.3 Account Management and Security

• Create and manage your account
• Verify your identity and prevent fraud
• Protect against unauthorized access and security threats
• Process payments and manage subscriptions

3.4 Analytics and Research

• Analyze app usage patterns and user behavior
• Conduct educational research to improve learning outcomes (using anonymized data)
• Generate statistical reports and insights

3.5 Legal Compliance

• Comply with legal obligations and regulatory requirements
• Enforce our Terms of Service and other agreements
• Protect our rights, property, and safety, as well as those of our users

4. Data Sharing and Disclosure

4.1 No Third-Party Data Sharing

Your data stays with us. We do NOT share your personal information with:

• Advertisers or marketing companies
• Data brokers or analytics firms
• Social media platforms
• Educational content providers
• Any other third-party organizations

Essential Services Only: We use trusted infrastructure providers for:

• Cloud hosting - Secure data storage (with strict data processing agreements)
• Payment processing - Secure subscription payments (payment processors do not receive your learning data)

These essential service providers are bound by strict confidentiality agreements and can only use your data to provide the specific services we require. They cannot access, use, or share your data for any other purpose.

4.2 No User-to-User Communication

Study Subspace is a completely isolated learning environment:

• No chat features or messaging between users
• No forums or discussion boards
• No social networking features
• No ability to view or interact with other users' profiles or data
• No web browsing capabilities within the app

Students interact only with AI-generated educational content. This ensures a safe, distraction-free, and focused learning environment.

4.3 Parents and Guardians

If you are a minor (under 18), we may share your learning progress and performance data with your parents or guardians upon their request or as part of parental monitoring features. This is the only scenario where your data may be shared with another party.

4.4 Legal Requirements

We may disclose your information only if required by law, court order, or governmental authority, or when we believe disclosure is necessary to:

• Comply with legal processes
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Protect the safety of our users or the public

4.5 Business Transfers

If Study Subspace is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy, and you will have the option to delete your account before the transfer.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: Data is encrypted in transit using SSL/TLS and at rest using AES-256 encryption
• Access Controls: Strict access controls limit who can view or use your data
• Authentication: Secure password requirements and optional two-factor authentication
• Isolated Architecture: No external integrations or connections that could compromise data
• No Social Attack Vectors: No user communication features eliminate social engineering risks
• Regular Audits: Security assessments and vulnerability testing
• Data Backup: Regular backups to prevent data loss
• Incident Response: Procedures to respond to security breaches promptly

6. Your Privacy Rights

You have the following rights regarding your personal information:

6.1 Access and Portability

• Request access to your personal data
• Receive a copy of your data in a portable format
• Export your quiz history and learning progress

6.2 Correction and Update

• Update your profile information at any time through account settings
• Request correction of inaccurate or incomplete data

6.3 Deletion

• Request deletion of your account and personal data
• Use our Account Deletion page to submit a deletion request
• Note: Some data may be retained for legal compliance or legitimate business purposes

6.4 Restriction and Objection

• Restrict how we process your data
• Object to certain types of data processing
• Opt-out of marketing communications

6.5 Withdraw Consent

• Withdraw consent for data processing where consent was the legal basis
• Manage notification and communication preferences

To exercise your rights, contact us at: privacy@studysubspace.com

7. Children's Privacy - Extra Safe for Young Learners

Study Subspace is designed for students from Grade 5 (approximately age 10) to University level. We take special care to protect the privacy of minors.

7.1 Users Under 13

For users under 13 years old (or the applicable age of consent in your jurisdiction):

• We require verifiable parental consent before collecting personal information
• Parents can review, modify, or delete their child's information
• We collect only the minimum information necessary to provide our services
• We do not use children's data for advertising or share it with any third parties
• Children cannot communicate with other users or access external websites

7.2 Parental Controls

Parents and guardians can:

• Monitor their child's learning progress in a safe, isolated environment
• Have peace of mind knowing there are no social features or external connections
• Control notification settings
• Request deletion of their child's account
• Contact us with concerns at parents@studysubspace.com

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Maintain your account and learning history
• Comply with legal obligations
• Resolve disputes and enforce agreements

Retention Periods:

• Active Accounts: Data retained while your account is active
• Inactive Accounts: Data may be deleted after 2 years of inactivity (with prior notice)
• Deleted Accounts: Most data deleted within 30 days; some anonymized data may be retained for analytics
• Legal Requirements: Some data retained longer for legal compliance (e.g., payment records for 7 years)

9. International Data Transfers

Study Subspace may transfer and process your data in countries other than your own. When we transfer data internationally:

• We ensure adequate protection through standard contractual clauses or other approved mechanisms
• We comply with applicable data protection laws, including GDPR and similar regulations
• We maintain the same level of protection regardless of where data is processed

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze app usage and performance
• Improve user experience
• Provide personalized content

Types of Cookies We Use:

• Essential Cookies: Required for the app to function properly
• Performance Cookies: Help us understand how users interact with the app
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect anonymous usage statistics

You can manage cookie preferences through your device or browser settings. Note that disabling certain cookies may affect app functionality.

11. No Third-Party Links or External Services

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes:

• We will update the "Last Updated" date at the top of this policy
• We will notify you via email or in-app notification
• We may require you to accept the updated policy to continue using our services

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Regional Specific Information

14.1 For Users in the European Union (GDPR)

If you are in the EU, you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right to lodge a complaint with a supervisory authority
• Right to object to automated decision-making
• Right to data portability in a machine-readable format

Our legal basis for processing your data includes consent, contractual necessity, legal obligations, and legitimate interests.

14.2 For Users in California (CCPA)

California residents have specific rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to deletion and non-discrimination

14.3 For Users in South Africa (POPIA)

We comply with the Protection of Personal Information Act (POPIA) and ensure your data is processed lawfully, fairly, and transparently.